The Care Coach interacts directly with waiver participants with dementia and their caregivers and implements care protocols in collaboration with waiver care managers. The Care Coach delivers courteous, sincere, and sensitive customer service; models Indiana’s Area Agencies on Aging Values and Mission; timely in responding to participant/family/caregivers and other team member needs and requests; explains actions reasonably and clearly to participants and caregivers; displays positive beliefs and feelings regarding older adults; and displays level of comfort with older adults, caregivers and home visits
- High School Diploma/GED required. Associate’s Degree, two years of related experience, and/or Community Health Worker Certification preferred.
- Experience working with older adults preferred
- Prior experience in a healthcare environment preferred